Privacy policy
Syne is a desktop app (and, later, a hardware box) made by Syne Labs. It works on your computer. It has no accounts, no ads, no analytics and no tracking. This policy says what it touches and what, if anything, leaves your computer.
What stays on your computer
Everything the app works with is stored only on your computer, in the app's data folder (macOS: ~/Library/Application Support/Syne; Windows: %APPDATA%\Syne):
- your music library list, read from files and DJ software you point it at (rekordbox XML export, Serato, Traktor, Engine DJ, VirtualDJ); the music files themselves are read where they are and never copied out;
- each song's analysis and light show, audio fingerprints used to recognize songs, your rigs, settings, palettes, scenes, effects, cue lists, timelines and fixtures;
- the app's log and crash log (what the app did and errors), kept small and rewritten over time;
- recordings of the sound input, only if you turn recording on.
We can't see any of it.
What the app sends over the network
- Update checks (when an update server is set up): at start and once a day, the app downloads a small file from our update server to see if a newer app version or fixture library is out, and downloads an update only when you ask. Like any web request, this tells the server your IP address and that a copy of the app checked; the request contains no information about you, your music or your setup. The update files are served from our website, which Cloudflare hosts (see "This website and beta sign-up" below).
- Your lighting network: DMX over Art-Net or sACN to your lights or interfaces, Pro DJ Link with your players (and, for a song the app doesn't have, a download of that track from the player to your computer), DMX input from another desk, MIDI/OSC controllers, and the phone remote (a page served on your local network, protected by a code). All of this stays on your local network.
- Links you open: some buttons open websites in your browser (for example GDTF Share to find a fixture file). Those sites' own policies apply.
Problem reports
"Report a problem" (Settings) makes a zip file on your Desktop. It contains: the app version, your operating system and computer type (CPU, memory), what the app was doing (output, decks and sound status), the app's log and crash log, the rig in use, your settings (with the phone remote code and any keys removed, and your home folder written as "~"), a count of your songs, and the titles and error messages of songs whose analysis failed, plus the note you write. It contains no audio, no song files and no shows. Nothing is sent automatically: it reaches us only if you email it or send it some other way. We use reports only to fix problems, keep them only as long as needed for that [lawyer: retention period], and don't share them except with service providers that help us (like our email provider).
This website and beta sign-up
- No tracking. Our website (synelabs.app) sets no cookies, runs no analytics or advertising, and loads nothing from other companies' servers (its font is served from the site itself).
- Hosting. The website and the update files are hosted by Cloudflare. Like any web host, Cloudflare handles your IP address and basic request details (the page asked for, your browser type) to deliver pages and protect the site from attacks, under its own privacy policy.
- Beta sign-up form. If you sign up, we keep what you write in the form: your name, email address, country, DJ name, computer, the DJ gear and software you use, where you play, your lights, the music you play, how you heard of Syne and any note, plus the date and that you agreed. It is stored in Cloudflare's storage under our account, not shared with anyone else, and never sold. To stop abuse, the form keeps a scrambled (one-way hashed) form of your IP address for one hour to limit how many sign-ups come from one place; it is not stored with your sign-up and deletes itself.
- Fixture request form. If you ask us to add a light to the fixture library, we keep the fixture's details and manual link you give, and, only if you choose to give them, your name and email address so we can tell you when it's added. It is stored the same way as sign-ups and deleted on request.
- What we use it for. Choosing testers and emailing you about the beta: an invitation, new builds, important problems and the end of the beta. It isn't a marketing list.
- How long. Until the beta ends and 6 months after, or until you ask us to delete it, whichever comes first.
- Your choice. We keep it because you agree to it with the box on the form (your consent). You can withdraw it any time by emailing support@synelabs.app; we then delete your sign-up and any fixture requests with your email.
- Email. If you email us, we get your address and what you write, and keep it as long as needed to answer you and run the beta.
Children
The app isn't meant for children under 13 16 in the EU, and we don't knowingly collect their information.
Your rights
Because the app keeps your data on your computer, you control it: delete the app's data folder to remove it. For anything you've sent us (emails, reports, sign-up details), ask us at support@synelabs.app to see, correct or delete it.
Changes
If we change this policy, we'll update the date above and say so in the app's release notes.
Contact: support@synelabs.app