Support

Everything for getting Syne running and keeping it running. Still stuck? Email support@synelabs.app.

User manual

Every screen and setting, explained. It's a PDF, so you can keep it on the laptop for gigs with no internet.

The user manual comes with the first tester build. Until then, the quick start covers setting up.

Getting started

• Quick start: from opening the app to lights following a song.
• Installing: getting past the first-start warning on Mac and Windows.
• Hardware: DMX interfaces, audio inputs and networking that work with Syne.
• FAQ: the usual questions.

Report a problem

1. In Syne, open Settings, then Report a problem.
2. Write a line about what happened and when (the song, what you clicked, what the lights did).
3. Syne makes a zip on your Desktop: the app's log, your setup and settings, the computer type. No audio, no music files, and your phone remote code and keys are removed.
4. Email the zip to support@synelabs.app. Nothing is sent automatically.

Before reporting, check known issues: it may already be on our list.

A light that isn't in the library

You can build it yourself in Syne from the manual's DMX table (Lights, Find or make a light). Or send us the details and we'll add it to the library for everyone; it arrives in a library update.

Updates

Syne checks for new versions and fixture-library updates once a day and tells you in Settings, Updates. It never installs anything without you. What changed in each version is in the release notes.